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1. |
How will I know when my player is fully charged?
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Your player is fully charged when the:
- LED changes from steady to blinking.
- display screen shows the Charging Complete icon
 . When you disconnect the player from the charging cable, the Charging Complete icon changes to the Battery Full icon  .
You can also launch Creative Media Lite to check if your player's battery level is at 100%.
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2. |
I have to charge my player's battery quite often. Is there anything I can do to make it last longer?
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The following will make your player's battery last longer.
- Avoid unnecessarily moving to the previous or next track.
- Avoid unnecessarily moving forward or backward within a track.
- Avoid unnecessarily turning the player on or off.
- Avoid using passive speakers or high-powered headphones.
- Avoid playing back tracks with high bitrates or heavy bass.
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3. |
How do I transfer music from my audio CDs to my computer or player?
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You can use Creative Media Lite to rip music from your CDs. Launch Creative Media Lite and click the Rip Audio CD button  . For details, click the Access How-To Online button  in the application.
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4. |
What is DRM and what type of DRM music can I transfer to my player?
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DRM stands for Digital Rights Management. It is a form of copy protection for music and subscription content purchased from online music stores. Your player is a mass storage class (MSC) device that supports purchased music in the Windows Media® DRM (WMDRM) 9 format. Your player does not support subscription music.
To transfer WMDRM 9 music to your player, use Creative Media Lite or Windows Media Player (WMP) 9 (or later). Before transferring WMDRM 9 content, play the content once first on WMP 9 or later. This activates the purchase license, which enables you to subsequently transfer the content to a different location, subject to the conditions of your purchase agreement.
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5. |
Why can't I transfer music files from an online music store to my player?
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Your player supports Windows Media DRM (WMDRM) 9 content. Music files that use other forms of copy protection cannot be transferred to or be played on your player. Some content from online music stores may not be transferable to portable devices, or there may be a limit on the number of transfers. For details, contact your online music store.
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6. |
Why are some files corrupted when they are transferred to my player?
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The file transfer process may have been interrupted. To safely disconnect your player after transferring files, click the Disconnect Player button  in Creative Media Lite or click the Safely Remove Hardware icon on the Taskbar.
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7. |
I already have music on my computer that I play with a media player such as Windows Media Player, RealPlayer® or Winamp™. Where is my music normally located on my computer, and how can I transfer it to my Creative player?
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Most media players save your music at the following locations:
For Windows Vista™: C:\Users\[Your Name]\Music.
For Windows® XP: C:\Documents and Settings\[Your Name]\My Documents\My Music.
To transfer music to your player, you can use Creative Media Lite. Creative Media Lite supports the transfer of Windows Media DRM (WMDRM) 9 copy-protected music. Other software may not.
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8. |
Can I play back audio files in my player if they are stored in folders?
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Yes, you can. Your player supports up to three folder levels from the root. Your player supports up to:
- 100 folders for 1 GB and 2 GB players
- 200 folders for 4 GB players
For details about folders, see "Managing Music" in the User's Guide.
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9. |
How can I change my player's music playback order?
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Your player's playback sequence follows the alphanumeric order of the file names. To customize playback sequence, add a number in front of the file name (for example, 01 Track A, 02 Track B, and so on).
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10. |
Why does my player skip certain tracks?
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The track may have been transferred incorrectly or is in an unsupported format. Check the following:
- The track is in a format supported by your player (.mp3,.wma or .m4a). The .m4a (unprotected) format is supported on selected player models only.
- The track is within three levels of folders from the root. For details, see "Managing Music" in the User's Guide.
- If the music track is copy protected, make sure that it is transferred using Creative Media Lite, not Windows Explorer.
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11. |
Can I play back PlaysForSure™ and subscription content on my player?
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Your player is a mass storage class (MSC) device and supports Windows Media DRM (WMDRM) 9 content only. It does not support PlaysForSure and subscription content.
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12. |
What is Audible content and is it supported by my player?
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Audible content refers to spoken audio programs such as audio books that you can purchase online. To transfer Audible content to your player, download AudibleManager at www.audible.com/creative.
To skip sections within an Audible track
- Transfer Audible content to your player.
- Press and hold the Menu/Select button to display the options menu.
- Scroll to Skip Section and press the Menu/Select button to select.
- Scroll to the section you want to go to, and press the Play/Pause
 button to play.
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13. |
Can I use my player as a portable data storage device?
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Yes, you can. Your player is recognized as a removable disk by your computer. You can use Windows Explorer to transfer files (including music tracks) to your player. Please note that copy protected WMA files will not play on your player if they were transferred using Windows Explorer.
Your player is displayed as Stone Plus in Windows Explorer.
In Windows Vista, click the Start button -> Computer.
In Windows XP, click Start -> My Computer.
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14. |
What is firmware and can my player's firmware be updated?
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Firmware refers to the software that resides on your player and that controls your player's features. Sometimes, improvements are made to your player's firmware and these firmware upgrades are placed on the Creative web site for you.
To check for upgrades, connect your player to your computer, and click the Check For Updates button  in Creative Media Lite.
Alternatively, visit the Creative web site, www.creative.com/support.
Before upgrading your player's firmware, you need to log on to your computer in Administrator mode. For details about Administrator mode, see your operating system's documentation.
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15. |
After my player is turned on, why does it turn off immediately?
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The battery may be too depleted to power your player. Launch Creative Media Lite to check that the battery level is at least 75%.
Before turning on the player again, charge the player for approximately two to three hours by connecting the USB cable to an actively running computer. Avoid using a USB hub.
If you encounter problems after two to three hours, try the following:
- Do not use a USB hub and ensure that the USB cable is connected properly.
- Connect your player to another computer.
- Reset your player.
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16. |
Can I reset the password used for Volume Restriction?
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In Creative Media Lite, a password can be set to lock the settings for Volume Restriction. If you have forgotten or lost the password, you can reset it with the ZEN Stone Plus Firmware Download. This can be downloaded from the Creative web site, http://www.creative.com/support/.
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17. |
What are the system requirements to install Creative Media Lite?
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- Microsoft® Windows Vista™, Windows® XP Professional x64 Edition, Windows XP Service Pack 2
- 128 MB RAM (256 MB recommended)
- 40 MB free hard disk space
Before installing Creative Media Lite, make sure you log on to your computer in Administrator mode. For details about Administrator mode, see your operating system's documentation.
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18. |
Can I use Windows Media Player to transfer music to my player?
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Yes, you can. For details, refer to the application's documentation.
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19. |
Can I use Creative MediaSource to manage the content on my player?
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Yes, you can. If you already own a Creative player that comes with the Creative MediaSource software, you can use the application to manage content that is not copy protected. Your player is displayed as Stone Plus under My Computer in Creative MediaSource by default.
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20. |
My player is not responding, what do I do?
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If your player stops responding, reset the player. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring files.
- Insert and remove a straightened paperclip from the Reset Hole.
- If this does not work, proceed to Formatting Your Player.
Formatting Your Player
WARNING: This step deletes all your player's content. If possible, back up all your player's content on your computer before proceeding.
- Make sure your player is connected to your computer and you are logged on in Administrator mode. For details about Administrator mode, see your operating system's documentation.
- In Windows Explorer, right-click your player and select Format.
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21. |
Why does formatting my player in Windows Vista take a long time?
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Windows Vista formats devices differently from earlier versions of Windows. As such, your player may take a significantly longer time to perform a full format. Rest assured that once formatted, your player will perform as expected. To format your player in considerably less time, use the Quick Format option instead.
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