DownloadsFAQs
Player
1.  What are the video formats/codecs supported by Sigmatel video converter?
2.  What is the typical charging time for ZEN Style M300/M100?
3.  Can I stream FM Radio from ZEN Style M300 to Bluetooth speakers?
4.  Does ZEN Style M300 remember previous Bluetooth devices connected after the device is switched off?
5.  How many paired Bluetooth devices can ZEN Style M300 remember?
6.  What is the maximum duration for a voice recording?
7.  Does the built-in microphone record in mono or stereo?
8.  What types of Audible formats are supported by the players, and is Audible manager available to transfer audible files?
9.  Will the songs in the inserted microSD card be sorted in alphabetical order?
10.  Do the players support subscription-based content?
11.  How do you transfer files to the player?
12.  Are the media libraries stored in the internal memory and microSD card integrated?
13.  How do I play audio files on the microSD card?
14.  Can I set a wallpaper for the player?
15.  Why do I need to wait after switching on, whenever I load new songs to the player?
16.  Why is there a delay when playing songs from the microSD card?
17.  Can I listen to music while viewing photos?
18.  Can I format the player using NTFS?
19.  The response of the touch keys seem to be slightly delayed whenever I navigate the files on the microSD card. Why is this so?
20.  There is no sound when I am playing videos on my ZEN Style M300 while paired to a Bluetooth speaker or headphones. Why is this so?
21.  Is album art supported by Zen Style M300/M100?
22.  Does Zen Style M300/M100 support bookmarking?
23.  Can I use Windows Media Player to create playlists for ZEN Style M300/M100?
24.  I have Creative Centrale installed on my computer for my previous Creative player. Can I use this application to transfer songs or playlists to ZEN Style M300/M100?
25.  I purchased my ZEN Style M300/M100 in Europe and I noticed that my sound level is low. Why is this so?
Player
1.  What are the video formats/codecs supported by Sigmatel video converter?
The Sigmatel video converter accepts video sources that are in WMV format only.
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2.  What is the typical charging time for ZEN Style M300/M100?
The charging time for ZEN Style M300/M100 is 2 to 3 hours.
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3.  Can I stream FM Radio from ZEN Style M300 to Bluetooth speakers?
No. Bluetooth FM radio streaming is not supported.
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4.  Does ZEN Style M300 remember previous Bluetooth devices connected after the device is switched off?
Yes, it remembers. Make sure your firmware version is 1.00.16 or above.
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5.  How many paired Bluetooth devices can ZEN Style M300 remember?
ZEN Style M300 can remember up to 20 Bluetooth devices that the unit has previously detected.
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6.  What is the maximum duration for a voice recording?
The maximum duration per voice recording depends on the available free space in the internal memory. Each voice recording is limited to 5 hours, which should be sufficient for normal recordings.
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7.  Does the built-in microphone record in mono or stereo?
The built-in microphone supports mono recordings only.
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8.  What types of Audible formats are supported by the players, and is Audible manager available to transfer audible files?
The players support Audible 4 (.aa and .aax) format only and require Audible Manager to transfer the content. Audible Manager is available at www.audible.com
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9.  Will the songs in the inserted microSD card be sorted in alphabetical order?
Yes. The songs will be sorted in alphabetical order using their filenames.
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10.  Do the players support subscription-based content?
No. The players support Pay-Per-Download (DRM-9) content only.
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11.  How do you transfer files to the player?
You can transfer the files to the player with Windows Explorer using drag and drop.
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12.  Are the media libraries stored in the internal memory and microSD card integrated?
No. The media libraries apply to the internal memory only.
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13.  How do I play audio files on the microSD card?
You can browse the files by folders within the microSD card, and then play the audio files directly from the microSD card. To do this, you need to know which folder/location the file was saved to.
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14.  Can I set a wallpaper for the player?
No. This option is not available.
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15.  Why do I need to wait after switching on, whenever I load new songs to the player?
This is the normal behavior for a mass storage-class device. The player needs to scan the entire media collection each time the player is loaded with new media content or when changes are made to the library.
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16.  Why is there a delay when playing songs from the microSD card?
Typically, songs selected from different folders in the microSD card will experience this behavior. A folder with 10 to 13 songs will take about 2 to 4 seconds before music is heard after a selection is made. If you have about 2000 songs within the same folder, it can take up to 2 minutes. This is a one-time occurrence, provided the music selection is done within the same music folder.
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17.  Can I listen to music while viewing photos?
No. The music will pause once photos are selected for viewing. The music resumes once you exit photo viewing.
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18.  Can I format the player using NTFS?
No. The player supports FAT32 formatting.
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19.  The response of the touch keys seem to be slightly delayed whenever I navigate the files on the microSD card. Why is this so?
This is normal as the player is still accessing the files on the microSD card. Please wait for the player to respond before tapping again.
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20.  There is no sound when I am playing videos on my ZEN Style M300 while paired to a Bluetooth speaker or headphones. Why is this so?
The player only supports Bluetooth audio streaming when playing music.
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21.  Is album art supported by Zen Style M300/M100?
Yes, album art is supported.
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22.  Does Zen Style M300/M100 support bookmarking?
No, but the player resumes its previous playback position when it is switched on. If the music playback was paused before the player was switched off, it will resume playback once it is switched on.
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23.  Can I use Windows Media Player to create playlists for ZEN Style M300/M100?
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24.  I have Creative Centrale installed on my computer for my previous Creative player. Can I use this application to transfer songs or playlists to ZEN Style M300/M100?
No. Creative Centrale does not support ZEN Style M300/M100. However, you can transfer songs/music to the player using Windows Explorer (drag and drop method) or Windows Media Player. You can also use Winamp and Windows Media Player to create and transfer playlists to the player.
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25.  I purchased my ZEN Style M300/M100 in Europe and I noticed that my sound level is low. Why is this so?
The players are required to comply with the EU standard which regulates on the exposure to excessive sound pressure.
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